irishcar.com

2 May 2002: Lexus has been awarded the J D Power Gold Award for customer satisfaction in the UK for the second consecutive year, scoring 860 points out of a possible 1,000. The industry average is 791, up seven index points from 2001.

The survey was based on a total of almost 28,000 responses from owners of 33 brands and 144 models bought between 1 September, 1999 to 31 August, 2000. The resullts are produced in collaboration with What Car? Magazine.

The Customer Satisfaction Survey is made up of four measures - vehicle quality/reliability, vehicle appeal, ownership costs and service satisfaction from a dealer. Lexus also came second in the industry for service satisfaction.

And Lexus owners Toyota are also chuffed with Yaris owners who voted the supermini (above) in first place, with an 881 point score out of a possible 1,000, in the individual model survey.

As a brand, Toyota also ranked in second place overall, winning the Silver Award with 843 points – a further improvement on its fourth position in the 2001 survey. Other Toyota models also scored well. Corolla ranking in 10th position overall is the winner of the small car sector; Celica in 13th place, winner of the coupe sector and Picnic in 23rd overall position the winner of the MPV sector.